Access to our expansive global network
Simple, cost-effective shipping solution
Reliable, on-time delivery
Comprehensive tracking
Global recovery service
General cargo: delivering life’s essentials to the world
Unparalleled reach
Powered by the strength of five airlines, we can take your cargo to places no one else can reach. With a fleet of 500 aircraft operating over 12,000 flights a week to more than 250 destinations across six continents, we are trusted to deliver by more than 10,000 businesses worldwide.
Customer-first approach
In the unlikely event that your cargo doesn’t fly as booked, we will personally let you know within 4 hours of the ATD. If this happens, rest assured one of our expert team members will be on hand to assist you and ensure your cargo arrives with 48 hours.
Seamless online booking
In addition to the convenience and speed of booking anytime of day, any day of the week, our online booking platform also offers the best price for your cargo. By making an ebooking, you can access live rates around the clock, special promotional offers, tracking, and an online customer portal.
Need it fast?
Upgrade to Prioritise, our market-leading express solution, for urgent deliveries that need premium care:
- Guaranteed capacity for shipments under 300kg
- Last-minute booking options
- Late cut-off times
- Facilities with direct airside access
- Unmatched speed and reliability
Action | Time |
|---|---|
Booking Window | Up to 14 days before STD |
Freight and Document Cut Off | Perform Unitised: 2-4 hours before STD* | Perform Loose: 3-6 hours before STD* |
Freight Availability | Perform Unitised: 2-4 hours after ATA* | Perform Loose: 3-6 hours after ATA* |
Document Availability | Perform Unitised: 2-4 hours after ATA* | Perform Loose: 2 hours after ATA* |
Connection Times | Perform Unitised: LHR: Minimum 5 hours** | LGW: Minimum 5 hours** | MAD: Minimum 8 hours** | BCN: Minimum 8 Hours** Perform Loose: LHR: 720 minutes** | LGW: 720 minutes** | MAD: 720 minutes** | BCN: 720 minutes** Please refer to local teams for network stations. |
Weight and Volume Limits | Operating aircraft limits apply. |
Booking Restrictions | No Radioactive on BA services. No Munitions of War allowed on any service. |
Recovery Promise | In the unlikely event that your cargo does not fly as booked we will notify you within 4 hours of ATD. We then ensure your cargo arrives at its destination within 48 hours of the original STA. |
Track and Trace Availability | Track the status of your cargo here. |
Allocations Accepted | Block Space Agreements, Capacity Purchase Agreements and Permanent Bookings available. |
Special Handling Code | Perform Unitised: BUP |
*Subject to station capability. Please consult your local station for further information.
**Subject to schedule
Delivery across the globe
Powered by the strength of five airlines, our fleet of 500 aircraft operate over 12,000 flights a week to more than 250 destinations worldwide. Our strategically placed hubs in London and Madrid ensure fast, reliable transport to any destination.
